Training Policies
Our Payment Policy
Seat reservations are not considered confirmed until TeamSoft secures an approved credit card transaction, receipt of a purchase order or payment in full via bank draft. For Products and Services that are not prepaid, payment terms are net fifteen (15) days from the date of invoice. TeamSoft reserves the right to place a customer on credit hold which may delay or reschedule the customer’s orders. Interest will accrue from the date payment is due at the lesser of eighteen percent (18%) per year or the maximum rate permitted by law.
If paying by check, make checks payable to TeamSoft, Inc. Please remember to indicate the course title and date on the memo line of your check. To arrange payment, please contact us at training@teamsoftinc.com or call (608) 827-7772.
Our Cancellation/Reschedule Policy
Fees paid will not be forfeited on rescheduled courses (change to course, location or date). For reschedules made ten (10) or more business days prior to the start of a course, the student can request a different date, a different course or a different location. For reschedules made within ten (10) business days prior to the start of the course, students must reschedule immediately, and are limited to rescheduling for only the same course at the same location (the student cannot request a different course nor a different location). The new course must begin up to a maximum of six months from the original course date.
A full refund will be issued for class cancellations made at least ten (10) business days prior to the start of a class. Payment is non-refundable for cancellations made within 10 business days from the course start date and for no-shows (students who do not attend class for whatever reason).
Student substitutions are accepted with at least two (2) days prior notice to the start of the class provided the substitute meets the course prerequisites or is approved by TeamSoft.
On rare occasions, it may be necessary for TeamSoft to reschedule or cancel a class. If this happens, at least five (5) business days notice is usually provided. In the event of a cancellation, fees are refunded or applied to a future class of equal value.
Our Delivery Policy
Customer orders will be deemed accepted upon TeamSoft's or Sun's order acknowledgment or invoice, or upon TeamSoft delivering the ordered Products or Services to the Customer. Products and Services will be deemed accepted upon receipt by Customer. TeamSoft will not be liable for any loss resulting from delay in delivery.
Our Resale Policy
Products and Services purchased by a Customer under these Terms are for the Customer’s internal use only and may not be resold.
Please contact us at training@teamsoftinc.com for additional course details, scheduling, and pricing. All courses can also be offered onsite at your location.
To register offline, call TeamSoft at (608) 827-7772 or write to us at 1350 Deming Way, Suite 250, Middleton, WI 53562-4639.
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